Browsing Tag

Service Quality

2 posts
secret shopper mystery dining

Mystery Diner Program: Using Secret Shoppers

Nurturing restaurant excellence, the Mystery Diner Program employs secret shoppers whose insights reveal surprising truths about service quality.
customer service recovery strategies

Service Recovery Frameworks (LEARN, LAST)

Properly applying Service Recovery Frameworks like LEARN and LAST can turn complaints into loyal customers—discover how to master these powerful tools.