Loyalty Program Basics for Independent Restaurants

Boost your restaurant’s success with essential loyalty program basics that can transform customer retention—discover how to make it work for you.

Guest Feedback: QR Codes Vs Cards Vs Email

Fast, effective guest feedback methods vary—find out which approach works best for your hospitality setting and why exploring options is essential.

Mystery Diner Program: Using Secret Shoppers

Nurturing restaurant excellence, the Mystery Diner Program employs secret shoppers whose insights reveal surprising truths about service quality.

Cross‑Training Program: Building Bench Strength

What if your team could seamlessly adapt to any challenge? Discover how a cross-training program can build bench strength and resilience.

New Hire Onboarding: 30‑60‑90 Day Plan

Just when you think you’ve covered onboarding basics, discover how a 30‑60‑90 day plan can transform new hire success.

Interview Questions for FOH and BOH Roles

Just when preparing for FOH and BOH interviews, discover essential questions that can make or break your chances of landing the role.

Performance Reviews: Templates and Cadence

Discover how structured templates and consistent review cadences can transform performance management—unlocking ongoing growth and engagement for your team.

Tip Pooling Models: Variations and Impacts

An exploration of tip pooling models reveals diverse approaches and their profound impacts on fairness, motivation, and workplace harmony—discover how your system can shape team success.

Staff Scheduling: Labor Grids and Demand Curves

Understanding how labor grids and demand curves optimize staff scheduling can transform your operations—discover the key strategies to master this balance.

Seasonal Menu Rollouts: Timeline and Testing

Focusing on a strategic timeline and thorough testing ensures a successful seasonal menu rollout that delights guests and boosts your restaurant’s reputation.